Decision details

Complaints policy and Annual Customer Feedback reports

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

The Committee discussed the report and resolved to recommend that there should be “Democratic oversight at Executive level at the point a complainant is likely to be restricted on their access to the Council under the ‘Managing Unreasonable Customer Behaviour Policy’.

Proposed by Cllr Hobhouse and Seconded by Cllr Kravis.

Publication date: 23/01/2025

Date of decision: 22/01/2025

Decided at meeting: 22/01/2025 - Scrutiny Committee - Communities

Accompanying Documents: