Decision details
Complaints policy and Annual Customer Feedback reports
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Decision:
The Committee discussed the report and resolved to recommend that there should be “Democratic oversight at Executive level at the point a complainant is likely to be restricted on their access to the Council under the ‘Managing Unreasonable Customer Behaviour Policy’.
Proposed by Cllr Hobhouse and Seconded by Cllr Kravis.
Publication date: 23/01/2025
Date of decision: 22/01/2025
Decided at meeting: 22/01/2025 - Scrutiny Committee - Communities
Accompanying Documents: