Issue details

Revision of Corporate Complaints Policy

Decision type: Key

Reason Key: Expenditure > £500,000;

Decision status: For Consideration

Notice of proposed decision first published: 30/07/2019

Decision due: Not before 5th Sep 2019 by Cabinet Member for Strategy, Customers and Communities
Plan Ref: FP/19/07/13

Decision Details: A periodical update to the Council’s complaints policy. Key changes are a switch in title from a ‘procedure’ to a ‘policy’, a change in the stage 1 resolution target time from 10 working days to 20 working days and the addition of a quality control process at stage 1.

Lead member: Councillor David Fothergill

Lead director: Director of Corporate Affairs

Contact: Rebecca Martin, Service manager- Customer Experience & Information Governance Email: RMartin@somerset.gov.uk.