Decision type: Key
Reason Key: Expenditure > £500,000;
Decision status: For Consideration
Notice of proposed decision first published: 30/07/2019
Decision due: Not before 18th Nov 2019 by Cabinet Member for Strategy, Customers and Communities
Plan Ref: FP/19/07/13
Decision Details: A periodical update to the Council’s complaints policy. Key changes are a switch in title from a ‘procedure’ to a ‘policy’, a change in the stage 1 resolution target time from 10 working days to 20 working days and the addition of a quality control process at stage 1.
Lead member: Councillor David Fothergill
Lead director: Director of Corporate Affairs
Contact: Rebecca Martin, Service manager- Customer Experience & Information Governance Email: RMartin@somerset.gov.uk.